FAQs

1. What is Motiglow?

Motiglow is an online store specializing in beauty and personal care products, with a focus on facial tools like electric face scrubbers and other skin-enhancing accessories.

2. Are your products safe for all skin types?

Yes! Our products are designed with all skin types in mind. However, we always recommend doing a patch test or consulting a dermatologist if you have sensitive skin or specific skin conditions.

3. How can I track my order?

Once your order is processed, you'll receive a tracking number via email. You can use this number to track your package online at any time.

4. How long does shipping take?

Shipping times vary depending on your location:

• USA: 7–15 business days

• International: 10–20 business days
  We aim to process orders within 1–3 business days.

5. Do you offer refunds or exchanges?

Yes, we offer a 14-day return policy on unused and unopened items. If there is an issue with your order, contact us at info@motiglow.com and we’ll help resolve it.

6. Can I cancel or change my order?

We process orders quickly, so changes or cancellations must be made within 12 hours of placing the order. Please email us immediately at info@motiglow.com.

7. Do you ship worldwide?

Yes, we proudly offer worldwide shipping! Shipping fees and delivery times vary by country.

8. How can I contact your support team?

You can reach us anytime at info@motiglow.com. We typically respond within 24 hours, Monday–Friday.